MTJ Logo

FREQUENTLY ASKED QUESTIONS

STORE RELATED

Where are you located?

We’re located inside The Real Canadian Superstore across from the checkouts:

875 Highland Road West – Unit 38
Kitchener Ontario, N2N 2Y2

What is your return policy?
Refunds and exchanges are permitted within 14 days as long as items are not modified and in original condition.
How much is warranty?

Unlike many other chain stores, we don’t sell or charge for a warranty or “lifetime cleaning services” because we provide many of these commitments and services free of charge. We don’t appreciate the sugar coating, so we understand that you don’t either.

Do you offer payment plans?
Yes, we offer layaway payment plans. Please contact us to discuss the best option for you!
What are your store hours?

Our regular hours:

Monday to Friday – 10:00AM to 9:00PM
Saturday – 10:00AM to 6:00PM
Sunday – Closed

Please visit our Contact page to see changes during holiday hours.

SERVICES & REPAIR RELATED

Do you do repairs on site or send them out?

Repairs are always done by our goldsmiths on site and never sent out.

Your jewellery never leaves the premises, and is securely stored in our safe.

How long do repairs take?

Repairs generally take up to 1 week.
However, we offer Express Services that will ensure that your repair is done within 1 hour, for the same day, or for the next day.

For more information about our Express Services:
Click Here

Do you buy gold?

Yes, we buy and sell all gold jewellery.
We use live market rates to value your gold, and we also pay extra for any gem stones or diamonds on your jewellery.
Come visit us for a free, no-obligation quote.

Do you change watch batteries?

Yes, we can change almost all watch batteries within 5 minutes.

Can you adjust my watch band?

Yes, we can adjust watch bands and remove links within 5 minutes.

Do you do appraisals?
Yes we do appraisals for single items, engagement sets, catalogues, and free insurance replacements. Feel free to contact us for more details

IS YOUR QUESTION NOT LISTED ABOVE?

Feel free to contact us with any questions or inquiries:

CONTACT INFORMATION